Warranty and Refund Policy
15-Day Exchange or Return Warranty:
We stand behind the quality of our hardware products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your hardware product, you may exchange it or return it for a refund within 15 days of purchase. The product must be in its original condition and packaging to be eligible for exchange or refund. Please note that shipping costs are non-refundable, and you will be responsible for any return shipping fees.
1-Year Manufacturer Warranty:
In addition to our exchange or return policy, our hardwire products are backed by a 1-year hardware manufacturer warranty. If your hardware product experiences any defects in materials or workmanship within the warranty period, we will assist you in communicating with the manufacturer to resolve the issue. The manufacturer will evaluate the product and make a decision regarding repair, replacement, or refund based on their warranty terms and conditions.
Claim Process:
To initiate a warranty claim or request an exchange or return, please contact our customer service team at support@getwisechoice.com or +1(647)250-0015. Provide your order details and a description of the issue you are experiencing with the product. We will guide you through the process and provide assistance as needed to ensure a smooth resolution.
Exceptions:
Please note that our warranty and refund policy applies only to hardwire products purchased directly from Wise Choice. Products purchased from unauthorized resellers are not covered by our warranty and may not be eligible for return or exchange. Additionally, the warranty does not cover damage caused by misuse, accidents, or unauthorized modifications to the product.
Policy Updates:
Wise Choice reserves the right to update or modify this warranty and refund policy at any time without prior notice. Any changes will be reflected on our website accordingly.
If you have any questions or concerns about our warranty and refund policy, please don't hesitate to contact us. Thank you for choosing Wise Choice for your hardwire product needs.
Warranty and Refund Policy
Refunds for Completed Installation:
Once installation has been completed, refunds are not available. We ensure that our installation services are carried out to the highest standards of quality and satisfaction. If you have any concerns or issues with the installation, please contact us, and we will do our best to address them promptly.
1-Year Installation Warranty for Website Purchases:
For products purchased directly from our website, we offer a 1-year installation warranty. This warranty covers any defects in the installation process or workmanship for a period of one year from the date of installation. If you encounter any issues with the installation during this period, please contact us for assistance.
30-Day Installation Warranty for Bring Your Own Product:
If you bring your own product for installation, we provide a 30-day installation warranty. This warranty covers any issues related to the installation process or workmanship for a period of 30 days from the date of installation. If you experience any problems within this timeframe, please notify us immediately, and we will address them accordingly.
Deposit Refund Policy:
We require a deposit to secure your installation appointment. This deposit is fully refundable if cancelled within 24 hours of the booking time. If you need to reschedule your appointment, please contact us as soon as possible to avoid forfeiture of your deposit.
Uninstallation Costs:
If you need to uninstall the product for any reason, there will be associated costs. Please contact us for a quote based on the specific product and installation requirements.
Exceptions:
Please note that our warranty and refund policy applies only to installations carried out by Wise Choice or its authorized technicians. We are not responsible for issues or damages resulting from third-party installations or modifications.
Policy Updates:
Wise Choice reserves the right to update or modify this warranty and refund policy at any time without prior notice. Any changes will be reflected on our website accordingly.
If you have any questions or concerns about our installation warranty and refund policy, please don't hesitate to contact us. Thank you for choosing Wise Choice for your installation needs.